Order Policy


Balance Thai restaurant are now offering customers to be able to ordering straight from our very own website. By deleting the third party online ordering system, we then now can offer our customers more value for their meals which include free delivery service and great discount. Customer also provided with the options to pay online through our secure payment system or pay on the spot upon their delivery or picking up.

We only accept Visa and Mastercard with no surcharge applied.

Delivery order

A Minimum spent $25 per order for delivery order.

We offer free delivery service to Seaforth, Clontarf, Balgowlah Height, North Balgowlah & Balgowlah. An extra $5 delivery charge apply for Fairlight suburb.

Pick-up order

Customer are required to present their online receipt upon picking up their order.

For orders required ASAP, please input the earliest available time. An approximate of 55 minutes apply for delivery service and 20 minutes for pickup. Selected time is to be used as a guideline only. While we always ensure our best efforts to deliver on the expected time, orders may experience a slight delay during peak times.

Always ensure to double check the details of your order, including items, time and address before proceeding with the payment. Once you have completed your order, you will receive a confirmation email. If its delayed, please check your spam folder.

PLEASE select your order carefully as refunds are provided at the sole discretion of the store and are NOT guaranteed